Shipping policy
Order Processing
All orders are processed within 2–5 business days. Orders are not processed or shipped on weekends or holidays. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location and selected shipping method. Estimated delivery times are as follows:
- United States: 5–10 business days
- Canada & United Kingdom: 7–14 business days
- Europe & Australia: 10–21 business days
- Rest of World: 14–30 business days
Delivery times are estimates and not guaranteed. Delays may occur due to customs, carrier issues, or high-volume periods.
International Shipping
We ship to over 67 countries worldwide. International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer. We are not responsible for delays caused by customs processing.
Order Tracking
Once your order ships, you will receive an email with a tracking number. You can use this to monitor your shipment's progress.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 14 days of the expected delivery date at [your email address]. We will work with you to resolve the issue promptly.
Address Accuracy
Please ensure your shipping address is correct at checkout. Nastasia is not responsible for orders shipped to incorrectly provided addresses.